Technology Project Management

  • Premise-Based Voice System Design, Selection and 
Implementation

    For clients who are looking to upgrade their current voice or call center system, Gotham will provide:

      • RFP/RFI creation
      • Oversight and management of the installation process to ensure a smooth installation and transition
      • Call center design and delivery
    Contact Center

    Contact centers today play a critical role in improving customer experience and building long-term customer loyalty. However, a recent study of more than 2,000 consumers indicated that only one in three companies is delivering a positive customer experience. How can organizations transform their contact centers into the front line for great customer experiences?

    Gotham Telecom can help to create an engaging, world-class contact center to deliver great customer experiences and drive positive business results. Determining which type of contact center is a best fit for your firm and then implementing a cloud-based or premise-based contact center is our role.

    We will help you to identify measurable key performance indicators (KPIs), continually optimize your workforce, and build customer loyalty to drive better business results.

    Relocation Coordination

    Moves and relocations are considered a “significant event” in the life of a company. We find that over 80% of companies that are relocating purchase a new phone system prior to their move. These companies will need telecom and data services.
    Our Relocations Coordination Services include:

        • Order placement for telecommunications order (voice lines, T-1 or DSL, long distance , etc.) on your behalf
        • Recommendations and assistance negotiating the purchase of a new phone system that will best fit your current and future needs
        • Coordinate with your vendors to move and install necessary hardware in your new office space
        • Provide all cabling infrastructure needs for your new office space
        • Bring your attention to money savings promotions that you may not otherwise be informed about

    Overall , we make getting your office connected as easy as possible within the time frame that you require. This allows you to concentrate on other things, like running your business.

    Conferencing Audio/Video/Web

    Audio Conferencing • Web Conferencing • Video Conferencing

    From an always ready customized audio bridge with your company name identified to all callers, to a full desktop sharing environment, and everything in between.

    Our team of experienced domestic and international conferencing specialists will work with all available vendors and technologies to customize your voice conference rooms or just add the ability for your mobile devices with secure video links. We can tailor a specific solution.

    Find a conferencing solution catered to the needs of your business and which leverages your current infrastructure. Our knowledgeable staff will help you plan and conduct any call, using our easy-to-use audio conferencing solutions.

    PBX Phone Systems

    The lifeline to any business is the human interaction engaged when a customer/potential client reaches out to your firm. When considering an upgrade to your existing voice PBX or Phone system or replacement, the pros and cons should be strategically reviewed.

    All phone systems are NOT alike and the TCO (total cost of ownership) can be significantly different. Also, a clear toll-quality call is the goal of any enterprise. Our team will work with your internal teams in facilities and IT to ensure voice quality, and the integration of voice and data for prioritization of voice/data and video, either with an on-premise PBX systems or hosted PBX solution.

  • “Due to your efforts our Monthly Recurring charges have been reduced by more than 20% and we have received more than Three Million Seven Hundred Fifty Thousand Dollars in ($3,750,000) in refunds and credits.”
    – CIO, Visiting Nurse Service of New York

Some of Our Clients